AQUA SURF School's Policy
Please read all sections carefully. When you sign up for our services, you agree to AQUA SURF School's corporate policies. Please read the general cancellation policy as well as the policy of the particular service in which you are signing up.
All services will be conducted at their scheduled time unless weather conditions warrant otherwise. AQUA SURF School, Inc. reserves the right to cancel any service if we feel ocean conditions are too dangerous. However, credit can be applied towards a future lesson, class, etc upon rescheduling due to unsafe conditions.
Cancellation: We require a 72 hour advance notice, when canceling your scheduled appointment, in order to receive a 100% refund (minus the processing fee). In order to receive a 50% refund (minus the processing fee), we require a 48 hour advance notice. There is no refund and/or credit given for those who DO NOT show for a scheduled appointment without prior notification.
There is a $25 processing fee for all services cancelled regardless.
Rescheduling: You must give at least 48 hours notice prior to your scheduled appointment in order to receive a full credit. You can then reschedule for a future lesson using your credit only. The first rescheduled service is free. If you need to reschedule your service again, a fee of $25 will apply.AQUA SURF School, Inc. is not responsible for expenses incurred due to travel delays, flight cancellations or illness/sickness.
Students (clients) must provide a signed AQUA SURF School LIABILITY FORM the day of the service or AQUA SURF School's instructors reserve the right NOT to teach potential students (clients). Students (clients) will not be entitled to any refunds and/or services, if they do not sign and bring liability form(s).
It is the student's (clients) responsibility to bring the liability form to the beach. If need be, please communicate with the AQUA SURF School staff to make additional arrangements prior to the day of service.
Surf Camp will be conducted at the scheduled time unless weather conditions warrant otherwise. AQUA SURF School, Inc. reserves the right to cancel if we feel ocean conditions are too dangerous. However, credit can be applied towards a future day of Surf Camp upon rescheduling due to unsafe conditions.
Cancellation: We require a 72 hour advance notice, when canceling your scheduled week(s) of Surf Camp, in order to receive a 100% refund (minus the processing fee). There is a $125 cancellation fee for EACH week of surf camp that you cancel. If you signed up for a week of surf camp, and only attended one day and then decided to cancel the remaining week; you will be charged for each individual day at the SINGLE day rate of $120 (Santa Monica residents) and/or $125 (Santa Monica non-residents).
There is a $25 processing fee for all services cancelled regardless.Rescheduling: We also require a 72 hour advance notice, when rescheduling your week(s) of Surf Camp, in order to receive a full credit. You can then reschedule for future Surf Camp using your credit only. The first rescheduled service is free. If you need to reschedule your service again, a fee of $25 will apply.
Students (clients) who miss a day of Surf Camp can make it up. Make-up days must be approved by an AQUA SURF Master Instructor via email, only. Make-up days will be approved for that following week, ONLY if we have additional room.AQUA SURF School, Inc. is not responsible for expenses incurred due to travel delays, flight cancellations or illness/sickness.
Students (clients) must provide a signed AQUA SURF School LIABILITY FORM the day of the service or AQUA SURF School's instructors reserve the right NOT to teach potential students (clients). Students (clients) will not be entitled to any refunds and/or camp services, if they do not sign and bring liability form(s).
It is the student's (clients) responsibility to bring the liability form to the beach. If need be, please communicate with the AQUA SURF School staff to make additional arrangements prior to the day of service.
All classes will be conducted at their scheduled time unless weather conditions warrant otherwise. AQUA SURF School, Inc reserves the right to cancel any class if we feel ocean conditions are too dangerous. However, credit can be applied towards a future lesson, class, etc upon rescheduling due to unsafe conditions.
Please note: we require at least 4 registered people, or the surf class rolls over to the following week.
Cancellation: We require a 72 hour advance notice, when canceling your scheduled class, in order to receive a 100% refund (minus the processing fee). In order to receive a 50% refund (minus the processing fee), we require a 48 hour advance notice. There is no refund and/or credit given for those who DO NOT show for a scheduled class without prior notification.
There is a $25 processing fee for all services cancelled regardless.
Rescheduling: You must give at least 48 hours notice prior to your scheduled class in order to receive a full credit. You can then reschedule for a future class using your credit only. The first rescheduled service is free. If you need to reschedule your service again, a fee of $25 will apply. When you sign-up, we can hold your credit for up to one year!AQUA SURF School, Inc. is not responsible for expenses incurred due to travel delays, flight cancellations or illness/sickness.
Students (clients) must provide a signed AQUA SURF School LIABILITY FORM the day of the service or AQUA SURF School's instructors reserve the right NOT to teach potential students (clients). Students (clients) will not be entitled to any refunds and/or classes, if they do not sign and bring liability form(s).
It is the student's (clients) responsibility to bring the liability form to the beach. If need be, please communicate with the AQUA SURF School staff to make additional arrangements prior to the day of service.
All lessons will be conducted at their scheduled time unless weather conditions warrant otherwise. AQUA SURF School, Inc. reserves the right to cancel any lesson if we feel ocean conditions are too dangerous. However, credit can be applied towards a future lesson, class, etc upon rescheduling due to unsafe conditions.
Cancellation: We require a 30 day advance notice when canceling your scheduled surf package, in order to receive a 100% refund (minus the processing fee). In order to receive a 50% refund (minus the processing fee), we require two weeks advance notice when canceling your scheduled surf package. There is no refund and/or credit given for those who DO NOT show for a scheduled lesson without prior notification.
There is a $25 processing fee for all services cancelled regardless.
Rescheduling: You must give at least 48 hours notice prior to your scheduled lesson in order to receive a full credit. You can then reschedule for a future lesson using your credit only. The first rescheduled service is free. If you need to reschedule your service again, a fee of $25 will apply.Surf packages are non-refundable and they expire 6 months from the date of purchase. However, extensions and credit can be administered and approved by an AQUA SURF Master Instructor, only by email. Extension approvals are based on schedule and availability. Please call and/or email for additional inquiry.
AQUA SURF School, Inc. is not responsible for expenses incurred due to travel delays, flight cancellations or illness/sickness.
Students (clients) must provide a signed AQUA SURF School LIABILITY FORM the day of the service or AQUA SURF School's instructors reserve the right NOT to teach potential students (clients). Students (clients) will not be entitled to any refunds and/or lessons, if they do not sign and bring liability form(s).
It is the student's (clients) responsibility to bring the liability form to the beach. If need be, please communicate with the AQUA SURF School staff to make additional arrangements prior to the day of service.
All services will be conducted at their scheduled time unless weather conditions warrant otherwise. AQUA SURF School, Inc. reserves the right to cancel any service if we feel ocean conditions are too dangerous. However, credit can be applied towards a future lesson, class, etc upon rescheduling due to unsafe conditions.
Additional Services:
Gift Certificates are non-refundable, but they never expire. At any time, students (clients) can redeem their gift certificate for the allotted service noted.
Corporate and/or Personal Event deposits are non-refundable. The remaining amount is due on the day of your event. We require a 72 hour advance notice, when canceling your scheduled event. We require a 48 hour advance notice, when rescheduling your event. The first rescheduled service is free. If you need to reschedule your service again, a fee of $25 will apply.Birthday Event deposits are non-refundable. The remaining amount is due on the day of your event. We require a 72 hour advance notice, when canceling your scheduled event. We require a 48 hour advance notice, when rescheduling your event. The first rescheduled service is free. If you need to reschedule your service again, a fee of $25 will apply.
There is a $25 processing fee for all services cancelled regardless.
AQUA SURF School, Inc. is not responsible for expenses incurred due to travel delays, flight cancellations or illness/sickness.
